The 2024 Best in KLAS report was published this week, ranking vendor performance across multiple categories based on evaluations from their own provider and payer clients.
Epic – for the 14th year in a row – took the top placement for Overall Software Suite, finishing ahead of MEDITECH and Oracle Health. The industry-dominating electronic health record vendor also won fifteen other Best in KLAS awards this year, according to the 2024 Best in KLAS Software and Services report.
However, in a change from past years, the award for Overall Physician Practice Vendor did not go to Epic in 2024 – instead going to athenahealth, which also earned Best in KLAS awards in the following segments: Ambulatory EHR: Independent (11–75 Physicians), Practice Management: Independent (11–75 physicians), and Small Practice Ambulatory EHR/PM: Independent (two-10 physicians).
NextGen Healthcare, eClinicalWorks and Greenway Health followed athenahealth for top performance in the physician practice category.
KLAS has set out to serve healthcare providers experiencing pressures, including financial strains, staffing shortages and clinician burnout, said Adam Gale, CEO and founder of KLAS Research.
“We want to use our passion for improving healthcare to sustain those who may feel the challenges are too great to continue, and we want to provide actionable insights that will ultimately alleviate burdens and enhance clinician success,” said Gale in a statement.
KLAS researchers recognized Impact Advisors as the Overall IT Services Firm winner and as Best in KLAS for ERP Implementation Leadership and Financial Improvement Consulting categories. Optimum Healthcare IT, Pivot Point Consulting, Nordic and Tegria followed. All scored above 90 percentage points in overall IT firm satisfaction.
Evergreen Healthcare Partners snagged the top Overall Implementation Services Firm and took Best in KLAS in the HIT Advisory Services and HIT Core Clinical Implementation Leadership segments. The company was followed by Huron, Impact Advisors, ROI Healthcare Solutions, CSI Healthcare IT and others.
Back again at the top of the Overall Healthcare Management Consulting Firm for the fourth year in a row is Chartis, which KLAS also awarded top rankings in the Clinical Optimization and Digital Transformation Consulting categories. (Chartis announced this week that it has acquired payer consulting firm HealthScape Advisors.)
Guidehouse, ECG Management Consultants and Deloitte followed in the consultant rankings.
KLAS noted that what stands out most in this year’s report is that many software companies have greatly improved their healthcare technology product performance.
For Most Improved Software Product, customers of Lightbeam Health Solutions reported “an 18% improvement in satisfaction since last year’s Best in KLAS report,” the researchers said,
AGS Health’s Extended Business Office Services increased by 14% since last year’s Best in KLAS report, which KLAS said earned the company Most Improved Services Solution.
Finally, small, independent practices (2–10 physicians) reported a noteworthy increase of 29% satisfaction with eClinicalWorks’ EHR/PM and named the Massachusetts-based vendor the Most Improved Physician Practice Product.
Each year, KLAS retires and adds segments. For this year’s rankings, KLAS added capacity optimization management, interoperability; other validated software, member-engagement tools, patient-referral management and analytics, patient self-scheduling, post-acute patient analytics; point of care, revenue cycle analytics, revenue cycle; charge capture, and virtual sitting and nursing.
For payers, KLAS added payment accuracy and integrity solutions and data analytics platforms.
Inpatient Clinical Care
340B Management Systems
Verity Solutions
Acute Care EHR: Large (>400 Beds)
Epic
Acute Care EHR: Midsize (151–400 Beds)
Epic
Acute Care EHR: Small (1–150 Beds)
MEDITECH
Automated Dispensing Cabinets
BD
Clinical Communications: Acute Care
Epic
Clinical Decision Support: Care Plans & Order Sets
Zynx Health
Clinical Decision Support: Point-of-Care Clinical Reference
EBSCO Information Services
Data Archiving
Triyam
Drug Diversion Monitoring
Protenus
Infection Control & Monitoring
VigiLanz
Integration Engines
Rhapsody
IV Workflow Management
Epic
Medication Inventory Management
Epic
Pharmacy Surveillance
VigiLanz
Smart Pumps: EHR-Integrated
ICU Medical
Smart Pumps: Traditional
Baxter
Ambulatory & Post–Acute Care
Ambulatory EHR: Health System Owned
Epic
Ambulatory EHR: Independent (>75 Physicians)
Epic
Ambulatory EHR: Independent (11–75 Physicians)
athenahealth
Ambulatory Ophthalmology EHR
EyeMD EMR Healthcare Systems
Ambulatory Pediatric Solutions
PCC
Ambulatory RCM Services (EHR-Agnostic)
R1
Ambulatory RCM Services (EHR-Associated)
CompuGroup Medical US
Ambulatory Specialty EHR
Nextech
Ambulatory Surgery Center Solutions
HST Pathways
Behavioral Health
NextGen Healthcare
Clinical Communications: Ambulatory/ Post–Acute Care
TigerConnect
Homecare | Home Health: Health System Owned
Epic
Homecare | Home Health: Independent (>200 ADC)
MatrixCare
Homecare | Home Health: Independent (1–200 ADC)
MatrixCare
Homecare | Personal Care Services & Private Duty Nursing
WellSky
Hospice: Independent
MatrixCare
Long-Term Care
PointClickCare
Outpatient Therapy/Rehab
WebPT
Patient Intake Management
Yosi Health
Patient Referral Management & Analytics
Forcura
Practice Management: Health System Owned
Epic
Practice Management: Independent (>75 Physicians)
Epic
Practice Management: Independent (11–75 Physicians)
athenahealth
Small Practice Ambulatory EHR/PM: Independent (2-10 Physicians)
athenahealth
Financial/Revenue Cycle/HIM
Business Decision Support
Strata Decision Technology
Claims Management & Clearinghouse
Experian Health
Clinical Documentation Integrity
Nuance
Complex Claims Services
Revecore
Computer-Assisted Coding
Dolbey
Credentialing
ASM
Data & Analytics Platforms
Dimensional Insight
Data Visualization & Reporting
Tableau
Debt Collection Services
State Collection Services
Enterprise Resource Planning
Workday
Financial Planning & Analysis
Strata Decision Technology
Healthcare Artificial Intelligence: Data Science Solutions
ClosedLoop
Healthcare Safety, Risk & Compliance Management
Performance Health Partners
Insurance Discovery
FinThrive
Patient Access
Optum
Patient Accounting & Patient Management: Large (>400 Beds)
Epic
Patient Accounting & Patient Management: Midsize (151–400 Beds)
Epic
Patient Accounting & Patient Management: Small (1–150 Beds)
MEDITECH
Patient Financial Engagement
Waystar P
Patient Financing Services
ClearBalance HealthCare
Patient Flow
TeleTracking
Real-Time Location Systems
Sonitor
Revenue Cycle: Chargemaster Management
Health Catalyst
Revenue Cycle: Contract Management
Experian Health
Scheduling: Nurse & Staff
QGenda
Scheduling: Physician
PerfectServe
Speech Recognition: Front-End EHR
Nuance
Time & Attendance
symplr
Value-Based Care
Customer Relationship Management
Innovaccer
Digital Rounding
Huron
EHR-Centric Virtual Care Platforms
Epic
Interactive Patient Systems
pCare by Uniguest
Patient Communications
RevSpring
Patient-Driven Care Management
Get Well
Patient Education
Healthwise
Patient Experience Improvement
Feedtrail
Patient Portals
Epic
Patient Self-Scheduling
Relatient
Population Health Management
Azara Healthcare
Remote Patient Monitoring
Lightbeam
Social Determinants of Health Networks
findhelp
Video Conferencing Platforms
Doximity
Virtual Care Platforms (Non-EHR)
eVisit
Security & Privacy
Access Management
Duo
Healthcare IoT Security
Claroty
Identity Management
SailPoint
Patient Privacy Monitoring
Protenus
Security & Privacy Consulting Services
tw-Security
Security & Privacy Managed Services
Fortified Health Security
Services & Consulting
Application Hosting
Tegria
Clinical Optimization
Chartis
Denials Management Services
Aspirion
Digital Transformation Consulting
Chartis
Eligibility Enrollment Services
Optum
End-to-End Revenue Cycle Outsourcing
Ensemble Health Partners
ERP Business Transformation & Implementation Leadership
Huron
ERP Implementation Leadership
Impact Advisors
Extended Business Office
PwC
Financial Improvement Consulting
Impact Advisors
Go-Live Support
Optimum
Government Reimbursement Services
R1
HIT Advisory Services
Evergreen Healthcare Partners
HIT Core Clinical Implementation Leadership
Evergreen Healthcare Partners
HIT Staffing
Prominence
Managed IT Services
Pivot Point Consulting
Outsourced Coding
Guidehouse
Physician Advisory Services
Xsolis
Release of Information
MRO
Revenue Cycle Optimization
Guidehouse
Strategy, Growth & Consolidation Consulting
Guidehouse
Technical Services
Pivot Point Consulting
Transcription Services
AQuity Solutions
Underpayment Recovery Services
R1
Value-Based Care Consulting
Premier Inc
Value-Based Care Managed Services
Arcadia (now Guidehealth)
Virtual Scribing Services
ScribeEMR
Imaging Systems
Cardiology
Merative
Cardiology Hemodynamics
Merative
Image Exchange
Nuance
Oncology: Medical
Epic
Oncology: Radiation
Elekta
PACS: Large (>300K Studies)
Sectra
PACS: Small (≤300K Studies)
Sectra
Speech Recognition: Front-End Imaging
3M
Universal Viewer (Imaging)
AGFA HealthCare
Vendor Neutral Archive (VNA)
Fujifilm
Payer Solutions
Care Management Solutions (Payer)
MHK (formerly MedHOK)
ZeOmega
Claims & Administration Platforms (Payer)
HealthEdge
CMS Payer Interoperability
Edifecs
Data Analytics Platforms (Payers)
Clarify Health Solutions
Employer-Sponsored Healthcare Services
Marathon Health
IT Consulting Services (Payer)
Huron
Payment Accuracy & Integrity Solutions (Payer)
Zelis Healthcare
Quality Measurement & Reporting (Payer)
Cotiviti
Risk Adjustment
Vatica Health
Andrea Fox is senior editor of Healthcare IT News.
Email: afox@himss.org
Healthcare IT News is a HIMSS Media publication.